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Instructions on cancellation
Right to cancel
You have the right to cancel this contract within thirty days without giving any reason. The cancellation period will expire after thirty days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (KS Licht- und Elektrotechnik GmbH, Manderscheidtstr. 8 C, 45141 Essen, Germania, service@ks-germany.com, Phone: +49-(0)201-89924-0 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model cancellation form, but it is not obligatory.
You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://www.ks-germany.com/en/shopwiderruf-usf-en?shopcg=0&shopsource=ksch If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or KS Licht- und Elektrotechnik GmbH (Manderscheidtstr. 8 C, 45141 Essen, Germania), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
| Model cancellation form (If you want to cancel the contract, please fill out the form below and send it back to us.) — To KS Licht- und Elektrotechnik GmbH, Manderscheidtstr. 8 C, 45141 Essen, Germania, service@ks-germany.com — I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*) — Ordered on (*) / received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this for is notified on paper) — Date |
30 days after receipt of goods extended, voluntary right of return
For all purchases by private end customers in the online shop https://www.ks-licht.ch we grant a voluntary right of return of a total of 30 days that goes beyond the statutory right of withdrawal. This only applies to purchases by private end customers in the online shop https://www.ks-licht.ch.
You can then withdraw from the purchase contract even after the statutory cancellation period has expired by sending the goods back to us within 30 days of receipt of the goods (period begins on the day after receipt of the goods).
The prerequisite for exercising the extended, voluntary right of return is that you have only unpacked the goods for inspection, as is possible in a retail store, and that you have returned the goods completely, undamaged and in an undamaged condition Send back the original packaging.
The extended, voluntary right of return does not apply to the purchase of vouchers and does not apply to goods manufactured according to special customer specifications. The statutory right of withdrawal is not affected by compliance with the rules on the extended, voluntary right of return and remains independent of this.
The Instructions on cancellation has been prepared with the Trusted Shops Legal copywriter in cooperation with FÖHLISCH Rechtsanwälte .
